FAQ

A: At Bessie-Blom , we pride ourselves on providing a range of customization options to meet your specific needs. Whether you’re interested in unique designs, personalized messages, or tailored materials, our team is dedicated to making your vision a reality. Should any customer have special requests beyond our provided customisation, they are welcome to contact us directly to discuss options. Please reach out to us, and we will work closely with you to ensure your requirements are fully satisfied if possible.

A: At Bessie-Blom, our return policy is primarily focused on ensuring customer satisfaction through direct communication. Given that most of our products are customized and specific to each client, returns are generally not permitted. However, we understand that each situation is unique. If you encounter an issue with your order, please contact us directly so we can assess the situation and determine the best course of action. Our goal is to provide personalized solutions while maintaining the integrity of our custom work.

A: At Bessie-Blom, we prioritize reliable and efficient delivery for all our customers. Yes, we use Courier Guy to deliver all domestic packages to your door or a local branch. That's why we utilize a trusted and well-regarded delivery service, for all domestic packages. This ensures that your orders are delivered safely and promptly to your doorstep.

You can track packages in real-time and provide you with updates, ensuring transparency and peace of mind throughout the delivery process. Whether you're ordering our unique products for personal use or as gifts, you can rest assured they will arrive on time and in perfect condition.

A: At Bessie-Blom, we strive to provide a seamless and cost-effective experience for our customers. Therefore, we have standardized a delivery fee of R150 for all orders. This flat rate ensures that you can enjoy our products without any hidden costs or unexpected charges, regardless of your order size or delivery location within our service areas. If you have any additional questions about our delivery policies, our customer service team is always here to help.

A: Yes, you can come and collect items directly from us in Lydenburg. At Bessie-Blom , we are always excited to meet with our customers face to face. This not only saves you shipping costs but also allows us to provide a more personal customer experience. Simply place your order online or over the phone, and then select the "pick-up" option during checkout. We will notify you once your order is ready for collection, ensuring a smooth and convenient process for you.